Privacy Policy

This Privacy Policy explains how Evergreen Comply ("we", "us", "our") collects, uses, and shares information about you when you visit our websites, including www.evergreencomply.com and platform.evergreencomply.com, submit driver application information, respond to document requests, use our compliance platform, purchase training, or otherwise interact with us.

Information We Collect

We collect the following categories of information:

• Account and contact information: name, email address, phone number, company name, and team details you provide during checkout, contact requests, account creation, or support interactions.
• Purchase and billing information: items purchased, seat quantities, transaction identifiers, partial payment details handled by our payment processor (Stripe).
• Driver application and compliance information: information submitted through driver application, onboarding, qualification-file, secure upload, signature, and employment verification workflows, including contact details, employment history, licensing information, compliance responses, uploaded documents, and attestations or consents provided in those workflows.
• Screening order information: purchaser and business details, driver name and email, selected license state, work location, report status, and identifiers needed to retrieve an MVR or CDLIS report.
• Course activity: progress, quiz results, completion records, certificates, and related timestamps.
• Device and usage data: IP address, browser type, pages viewed, and similar analytics via cookies or SDKs to operate and improve the service.

How We Use Information

• Provide, operate, and secure our website, learning platform, and customer support.
• Process payments, fulfill orders, issue certificates, and manage team seats.
• Communicate with you about your account, purchases, driver applications, document requests, signatures, compliance tasks, support issues, and related operational matters.
• Send email and SMS messages used to collect required application, onboarding, and qualification-file information, including secure document upload requests and reminders.
• Personalize content and measure performance to improve the learning experience.
• Comply with legal obligations, prevent fraud, and enforce our terms.

SMS and Phone Communications

Evergreen Comply may send phone calls or SMS messages related to customer support, account servicing, driver application workflows, secure document requests, signature requests, and compliance reminders.

• These SMS messages are used for operational and compliance purposes and are not sent for marketing.
• Message frequency varies based on your activity and the compliance workflow you are participating in.
• Message and data rates may apply.
• You can reply STOP to opt out of SMS messages and HELP for help, or contact support@evergreencomply.com.

Legal Bases (EEA/UK)

Where GDPR or UK GDPR applies, we rely on the following legal bases:

• Performance of a contract (e.g., providing purchased training and certificates).
• Legitimate interests (e.g., platform safety, product improvement, limited direct marketing).
• Consent (e.g., non‑essential cookies, promotional emails where required).
• Compliance with a legal obligation.

Sharing and Disclosure

We share information with service providers who help us run the business. Typical recipients include:

• Payment processing: Stripe
• Consumer reports, disclosures, authorizations, MVRs, and CDLIS records: Checkr
• Hosting, storage, authentication, and databases (e.g., Supabase/managed cloud providers)
• Email, SMS, analytics, malware scanning, and customer support tools

We may disclose information to comply with law, protect our rights, resolve disputes, or during a corporate transaction. We do not sell personal information.

Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, measure campaign performance, and improve the product. You can control cookies through your browser settings. Some features may not work without essential cookies.

We advertise on Facebook and Instagram and use the Meta Pixel on our public website to measure how those ads perform. When you sign up and pay for consortium membership, we also send Meta a purchase event with a one-way hash of your email address, your IP address and browser type, and the amount. We never send Meta information about drivers, test selections or results. The pixel does not run in the member portal. You can manage ad preferences in your Meta account settings.

Your Choices

• Marketing emails: Click “unsubscribe” in any email or contact us to opt out. Transactional or service messages may still be sent.
• SMS messages: Reply STOP to opt out or HELP for help. You can also contact us at support@evergreencomply.com.
• Calls: Tell us during a call or contact us to opt out of follow‑up calls.
• Access, correction, deletion: Contact us to exercise rights available in your region.

Data Retention

We keep information for as long as necessary to deliver services, meet legal obligations, resolve disputes, and maintain business records. Certificate and training history may be retained to support compliance needs. Screening order metadata and access logs may be retained for audit, security, support, and legal obligations. Completed consumer reports are available only through authenticated account access and are not attached to Evergreen Comply emails.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method of transmission or storage is 100% secure.

Children

Our services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children.

International Transfers

We may process and store information in the United States and other countries. Where applicable, we rely on appropriate safeguards for cross‑border transfers.

Your Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restrict/opt out of certain processing, or object to processing. To make a request, contact us using the details below. We will verify your identity and respond as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy and adjusting the effective date.